Service standards

Our service standards set out our commitment to our residents. They describe what you can expect from us as a service provider and the standards that we operate at and constantly strive to exceed.

We are always interested in hearing about what you as customers think of our service and want to know if you are satisfied or feel that we could improve on how we do things.

To send comments, compliments or complaints on our service, click here.

You can download all of our service standard leaflets below.

Service standards introduction
New homes
Gas
Repairs
Anti-social behaviour
Fairness
Compliments
Compensation
Asbestos
Adaptations
Starter tenancies
Assured tenancies