Get involved FAQs

What does getting involved mean?

There are lots of different ways of getting involved. It can range from completing a survey to being trained as a mystery shopper to having a seat on our board. What you want to get involved in and how is completely up to you.

How much work is involved?

This depends on the level of involvement you would like to have. For example, being a member of a newsletter editorial board will mean that you will have to attend regular meetings; however, completing a questionnaire can take just a few minutes.

When and where are meetings held?

Meetings are held in the areas in which we work and they are arranged with our customers at times that suit them. If you work in the week or have childcare commitments, meetings can be held at the weekend or in the evening and we can pay for childcare costs.

How do I get to meetings?

You can arrange to get to meetings yourself, or on occasion a member of staff may be able to take you. If you are travelling by car or public transport we will reimburse your travel expenses.

Are meetings friendly?

Yes. You will find that everyone is polite and respects each others' view. There is also a code of conduct that we like people to adhere to so that everyone feels welcome and can make a valuable contribution.

What are the benefits of being involved?

There are lots of benefits of getting involved. You will meet new people and there are free training opportunities and the chance to learn new skills. Getting involved may also increase your confidence and give you the chance to air your views and make a real difference in the area that you live and to the services you receive from us.

Can anyone have access to my personal details?

No. We have a strict confidentiality policy and also adhere to the Data Protection Act 1998. Your personal details will not be disclosed to anyone without your express consent.

To get involved, email the Resident Engagement team at reteam@accordgroup.org.uk or call 0300 111 7000 extension 2064/2321.